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Wednesday, September 19, 2012
(Superior Press / Superior Press)
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SANTA FE SPRINGS, Calif. - Sept. 19, 2012 - Superior Press, a national RDC fulfillment and commercial treasury supplies provider, recently extended their partnership with Union Bank, N.A., one of the nation's top commercial banks, to continue successful support of the bank's remote deposit capture (RDC) program. Superior Press has supported Union Bank's sales consultants and end user clients for the past six years with RDC hardware orders, fulfillment, service and reporting.
"Superior Press has been managing Union Bank's RDC fulfillment since we first launched the solution in 2006," said John Cliff, Vice President, Union Bank. "Their ability to provide consistent, outstanding service and adapt to product changes over the years made the decision to continue our partnership very easy."
Union Bank's RDC solution allows the bank's commercial clients to make check deposits without leaving their office, providing significant operational efficiency and cost saving opportunities. Superior Press supports the bank with a dedicated client service team and secure online portal to place orders, request hardware servicing, manage lease programs, and access order information 24/7. The fulfillment program also includes support of various welcome kit materials deployed with each RDC scanner and an on-going scanner hot swap program to keep Union Bank clients up and running in the event of a hardware issue; all with a 100% SLA track record for same day fulfillment.
"The friendly client service team at Superior Press interacts with our clients every day and are responsive, knowledgeable and always deliver a delightful experience," adds Cliff.
Superior Press was introduced to Union Bank's RDC product team through their long-standing relationships as the bank's primary commercial check and cash vault supplies provider. The company has serviced Union Bank for more than 20 years, and has been operating a dedicated call center to support the commercial treasury supply order process since 2004.
"We have a long history with Union Bank and truly value our partnership," said Steve Traut, VP Deployment Solutions, Superior Press. "The Superior Press family is thrilled to continue supporting the bank's successful RDC program."
Superior Press will showcase their RDC fulfillment solution at this year's RDC Summit, September 26-28 in Orlando, Florida. To schedule an appointment with a Superior Press executive at the event, please contact Jessica Back at jback@superior-press.com.
Superior Press is a family owned and operated company that embraces change, encourages innovation, and strives for value-driven growth. Superior Press has been one of the INC 5000 Fastest Growing Companies the last four years and was named one of LA Business Journal's Fastest Growing Private Companies in 2010. To learn more, visit www.superiorpress.com.
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