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Ask the Experts: Q&A with Canon

Tuesday, July 28, 2020 (RemoteDepositCapture.com / Canon U.S.A., Inc. )

In this article, Bob Ladich, of Canon ISV Business Development, shares pertinent questions asked by current and potential clients regarding hardware functionality, support, and imaging.
1)  Our bank has a web-based capture application.  How will a  Canon imageFORMULA  check scanner work with this?  

Our check scanners are USB devices and attach to a local workstation for desktop capture.  If the workstation that the scanner is attached to has a USB port – Windows or Mac depending on the scanner – it will work quite well.  It is important to pick a device that is ‘low touch’ in terms of installation and day-to-day usage.  

I think it is important to note that the RDC software providers have different methods of pushing the driver to the workstation.  Some may create self-executable installers while others have the customer install drivers from either a FTP site, CD or manufacturer website.  It is important to know the route your ISV provider takes so that you can put together a support program for your end-users (if you are a financial institution).

2)  Do Canon check scanners have the capability to scan multiple types of items, or checks only?  

They scan ‘checks only’ for pure RDC, check and coupon for remittance processing, and check, coupon and full-page items for remittance and lockbox.  There are lots of different options for  organizations.  We have solutions for many  different customer environments.  In both  high volume and low volume environments, it is critical to evaluate the types of items being scanned:  Checks only versus checks and coupons versus checks, coupons and full-size pages (invoices, statement or something like that – maybe even envelopes).


3) What differentiates Canon from other RDC hardware providers?  

Above all, Canon is an  imaging company The optical technology in our imageFORMULA document and check scanners is the same technology used to develop our camera lenses resulting in superior image quality of your scans.

Canon document and check scanners cover the spectrum from low to high-end devices.  Our devices perform very well in corporate capture environments by providing remarkably high image quality and incredibly easy to use machines.  The RDC space is an important market for Canon and we bring a lot of expertise to this field from the other markets we are strong in relative to document management workflows.

4) What technical support is available?

Canon devices include  an advanced exchange warranty  with 100% US based customer support .   The vast majority of the time, issues are resolved over the phone.  We also provide ‘train the trainer’ sessions at no charge so users can fully understand the ins and outs of these products. This is especially helpful when managing front-line calls for help from your customers.


5)  What trends is Canon seeing in the imaging industry?

In general, we have seen the migration from centralized capture environments to distributed capture environments – that is, smaller desktop devices that can be anywhere in the organization (check or document scanning).  Which does NOT mean that centralized capture environments aren’t still viable – or can’t work in synergy with desktop deployments.

We are most familiar with this concept in the document scanner world – but consider the migration from back-counter to the teller window / or the proliferation of RDC (basically redirecting the capture point to the customer’s site) or remittance processing.  This is a great example of moving from a centralized capture environment to a distributed capture environment.  This process pushes image capture to the earliest point of presentment.  In the case of RDC, it pushes it to outside the brick and mortar of the Financial Institution.

About Canon U.S.A., Inc. 
Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $33 billion in global revenue, its parent company, Canon Inc. (NYSE:CAJ), ranks third overall in U.S. patents granted in 2019† and is one of Fortune Magazine's World's Most Admired Companies in 2020. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To keep apprised of the latest news from Canon U.S.A., sign up for the Company's RSS news feed by visiting www.usa.canon.com and follow us on Twitter @CanonUSA. 
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†Based on weekly patent counts issued by United States Patent and Trademark Office.


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