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The Green Sheet

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ABA Survey: 1 in 3 Americans Use Mobile Deposit

Wednesday, October 05, 2016 (American Bankers Association / American Bankers Association)

62 percent of users do so at least once per month
WASHINGTON - October 5, 2016 - One in three Americans have deposited a check using a mobile device within the past year, according to a new survey by the American Bankers Association.  Of those who have used mobile deposit, 62 percent report using it at least once per month.   
“Mobile deposit is more sophisticated and user-friendly than ever before, which goes a long way toward explaining its popularity with today’s tech-savvy consumers,” said Nessa Feddis, ABA’s senior vice president and deputy chief counsel for consumer protection and payments.  “With a quick snap, you can deposit your check in the house, at work or on the go.”  

Thirty-five percent of consumers replied “yes” when asked, “In the past twelve months, have you deposited a check into your bank account by taking a picture of the check with your mobile device?”  Those who responded yes provided the following responses when asked “How often?”:
  • Once per month – 26 percent
  • Twice per month – 27 percent
  • Three or more times per month – 9 percent
  • Less than once per month – 38 percent
Feddis noted that innovations like mobile banking and mobile deposit are driven by consumer preferences.

“Consumers value convenience and banks have responded with digital financial management tools like mobile deposit that make banking quick, easy and secure,” said Feddis. “Banks will continue accommodating diverse customer needs and preferences through multiple convenient channels, with a special emphasis on expanding and enhancing their digital services.”   

The survey of 1,000 U.S. adults was conducted for ABA by Ipsos Public Affairs, an independent market research firm, August 8-10, 2016.

About the Survey
These are some of the findings of an Ipsos poll conducted August 8-10, 2016. For the survey, a national sample of 1,000 adults aged 18 and older were interviewed online. Weighting was employed to balance demographics and ensure that the sample's composition reflects that of the universe. A survey with an unweighted probability sample of this size and a 100% response rate would have an estimated margin of error of +/- 3.1 percentage points 19 times out of 20 of what the results would have been if the entire population of adults aged 18 and older in the United States had been polled. All sample surveys and polls may be subject to other sources of error, including, but not limited to coverage error, and measurement error.

The American Bankers Association is the voice of the nation’s $16 trillion banking industry, which is composed of small, regional and large banks that together employ more than 2 million people, safeguard $12 trillion in deposits and extend more than $8 trillion in loans.


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