Mobile RDC & More: Minimizing Risk AND Acing Your Audit Q&A

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Site admin	Lui King - 6/5/2014 9:52:20 AM Mobile RDC & More: Minimizing Risk AND Acing Your Audit Q&A Continue the discussion from our recent webinar “Mobile RDC & More: Minimizing Risk AND Acing Your Audit”. Ask questions and participate in the discussion here. Together, as an industry, we can share knowledge, provide better services and improve risk management. Reply \| Quote


Member	keschuh - 6/5/2014 2:58:41 PM RE:Mobile RDC & More: Minimizing Risk AND Acing Your Audit Q&A I was wondering, when completing Annual Audits, do you drive to your customers, or do you complete the audit via email/phone? Reply \| Quote

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harpsingh777 - 6/5/2014 3:00:36 PM

3rd party cheques

Time to time, our Canadian FI experiences 3^rd party cheques being deposited via mobile capture. We typically place the cheque on hold for 90 days and advise our Member not to deposit cheques that are not in their names. Can you tell me more about the “Indemnification agreement”? What do institutions do in the US in this scenario? Would you be willing to share a copy of the agreement?

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Member	Brett Miller - 6/6/2014 9:39:00 AM RE:Mobile RDC & More: Minimizing Risk AND Acing Your Audit Q&A Good Morning, We perform a combination of site visits and phone assessments at this time. However, this is a process we continually evaluate. Reply \| Quote


Member	Brett Miller - 6/6/2014 9:41:59 AM RE:3rd party cheques Good Morning, Although I can't share the agreement, its intent is to place any liability arising from the deposit of third party checks back on the merchant. Knowing your customer is really key in this scenerio. Reply \| Quote


Member	harpsingh777 - 6/6/2014 12:14:01 PM RE:3rd party cheques Thanks Brett. Is there a process that happens where the funds are placed on hold for a certain period of time? Is the other institution notified ? What if the person closes their account a week later and leaves the state ? Reply \| Quote

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