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RDC General Topics > General Discussion > What is missing in your current RDC Solution?

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John - 8/2/2011 3:42:49 PM

What is missing in your current RDC Solution?

Attention Banks, Credit Unions, Corporations and Businesses of all sizes: We want to hear from you!

We’ve had many requests come through our RDC Marketplace of RDC users unhappy with their current providers, and looking for a new provider. Issues range from an inability to export data to integrate into A/R and other systems to poor service and support with both the software and hardware.

Most of those looking for a new RDC Provider have been businesses of all sizes who are unhappy that their bank-provided service has not improved or added features since they signed-up 3 or more years ago. We’ve even had a few FIs with this complaint about their current RDC Technology / service provider.

So… let’s start an open discussion:

What is missing in your current RDC Solution?
What features / functionality are on your RDC “wish list”?

…and did you know you can post “anonymously” here in the RDC Forums?!?! Your screen ID can be anything you want it to be, and you can hide any / all personal information (you cannot do this on LinkedIn!).

We’re looking forward to hearing from you.

-John Leekley
Founder & CEO, RemoteDepositCapture.com

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Ed - 8/12/2011 1:45:59 PM

RE:What is missing in your current RDC Solution?

Security, features and functionality are important and should be constantly reevaluated based on customer needs. They also ad value and are important in selling the "value" of your RDC Solution to your customers. It should not always be a price discussion.

The Value of the RDC solution is about more than price. It is about ease of use, security, integration (into customer systems and into risk systems) and TCO (Total Cost of Ownership) or the cost to administer and to support.

The value of the system includes all of these, most of which are behind the scenes capabilities but appreciated by your administrators, trainers, support desks and by the user of the RDC solution for deposits. For example; how easy is it to set up a new user and to make sure they have the right priviledges, level of access and review? How easy is it to export a CSV file, the right "flavor" CSV file, that can be used by the customer? What tools are there to help the help desk understand and solve problems? Just to name a few of the features that ad value and to get away from a discussion based on price.

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John - 8/12/2011 1:59:39 PM

RE:What is missing in your current RDC Solution?

...and here are some comments made (copy / pasted) from LinkedIn members...

Janice Cheung • The capability of lifting and exploitation of the payee names – to achieve efficient routing of funds for business or corporate receivable capture; to detect and prevent unauthorized transactions of the consumer deposit channel.

Eric Oliver • The functionality to archive and retrieve post dated checks for futire deposits

Sara Laidlaw • Ability to save a pdf of the check images. Maybe 4-6 on a page. We found one bank in town that does this. The rest make us click on each image and save. We recommend that all nonprofits save images of checks for the audit file to document restrictions, etc. that may be written on the check. Also a way to verify donor addresses and name spellings. Needed for member organizations, too.

John Leekley • Good comments so far... Eric's is one I have not heard before. We have also heard requests for multi-bank deposit capabilities, integrated document archives, better endorsement capabilities, the ability to read / check for appropriate restriceive endorsement and more. I am surprised nobody has asked for check verification / guarantee in this forum. Why not?? Does evenyone think that will be too expensive?

Eric Oliver • Admittedly time released payments i.e.; post dated checks (common for scheduled/ recurring ACH type payments) is a unique requirement.

Regarding check verification, conventional thought perceives that to be a disparate function ... but not a bad idea as long as it doesn't degrade throughput.

Paul Dishman • In response to Eric's request, the Wausau RDC platform allows clients to scan a deposit and schedule for a future processing date. For Sara's request, the platform allows clients to produce a PDF report with up to 15 check images per page and include front only in order to conserve paper. Clients can choose to file reports on a hard copy or archive electronically on a secure drive.

Chrystal Jackson •
Janice,

I am trying to understand what you are trying to accomplish as the "payee names" would not be the criteria to direct payment as a business item versus a personal item, the MICR line would actually distinguish between a personal check and business check and which could be converted to ACH payment.
Sara, FIS CCX allows up to 8 images front and back per pdf.

Eric, FIS CCX has separate functions for check capture/completion and approval. The depositor has full control over when the batches are submitted. We retain check images for 2 years.

John, one of the challenges we run into when multiple institutions are attempted to be implemented on the same pc with clients is software incompatability when it comes to scanner drivers. I understand there is more flexability in a Linux environment but for the majority of small businesses they still have a PC or MAC environment/network.

Also you brought up check verification/guarantee - most RDC packages take the check submission to the point of creating an X937 file and or/ACH file, but the actual processing for the Federal Reserve /paying bank is handled by the bank or data center's Item Processing software, so there is no direct communication with "paying institution" at the RDC level.

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dfish - 8/13/2011 9:15:06 PM

RE:What is missing in your current RDC Solution?

John,

Good comments so far......

Here are a couple of advanced features / functionality that FTNI's customers has asked us for (and we delivered ;)

- duplicate check detection across entire user base of receivable solution
- ability to handle post dated checks and deposit them at a future date
- ability for solution to upload daily invoice or collection files from customers and apply the payments directly to these invoices and then send the corrected file back to the back office system
- secured and encypted email system within the receivable solution - for internal users only - to pass on sensitive data
- ability to consolidate other payment methods (ACH, Cash, Credit Cards, Web) in addition to RDC payments and provide payment data into integrated back office solution / crm.
- The ability of a Merchant to retain multiple Banking relationships and settle transactions directly to all of them.

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John - 8/15/2011 8:59:52 AM

RE:What is missing in your current RDC Solution?

What about scanner functionality??? Are there functions you wish your scanner had? -And perhaps we should start referring to these devices as "RDC Terminals"??

Here are some thoughts on functionality...

USB Hub
Wi-Fi connectivity
Franking
Auto-Storage
Item Destruction
Inkjet Endorsements in appropriate endorsement area
Credit Card / Mag Swipe
Near-Field Communications

Any others?

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Member	Adam Hart - 12/1/2011 9:32:55 AM RE:What is missing in your current RDC Solution? cleaner uninstall and driver upgrades a standard interface protocol or API similar to (but better than) TWAIN better built in image cleaning and piggyback detection lower cost Adam Hart Product Manager \| ProfitStars® www.alogent.com Reply \| Quote \| Subscribe to post